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Claims

Our substantial risk appetite, generous global capacity and exceptional staff with local experience and authority give us the edge in finding solutions to complex insurance risks. 

Specialist knowledge of the risk and the policy

We work closely with our underwriters and risk engineers to understand the product and our clients’ needs.

Prompt settlement

We look for ways to pay claims fairly and promptly.

Valued customer relationships

We listen to our brokers and clients and support them when they need us most.

We believe that insurers exist to pay valid claims. That’s why our claims team is an integral part of business at Liberty. We build long-term relationships with our customers through listening to their individual needs and supporting them when they need us most.

Working side-by-side with our underwriters and engineers to understand the policy and the client – and what is important to them – brings a unified approach to customer service. The claims team boasts specialist skills, including financial and legal training, and each member of the team has been selected for their wealth of experience gained locally and internationally, as well as their technical, communication and negotiation skills.

Our team has significant local authority and collectively more than 300 years of claims experience – and it shows in the way we do business. We take a pragmatic, realistic approach to claim resolution: where a claim is to be paid, we pay quickly; where we have supporting evidence to defend a claim, we are not afraid to do so.

All claims are managed efficiently and with the minimum of fuss: we aim to make well-informed decisions, mitigate losses, deliver high-quality defences, and settle claims in a timely manner.

 

A leading claims service

We have recently been recognised for our claims capabilities in the following ways:

  • Rated "best in class" for claims in four product lines in the 2017 J.P. Morgan Taylor Fry General Insurance Barometer. This recognises our claims skill in Commercial Property, Marine, Public and Product Liability and Professional Indemnity.
  • Finalist in the 2018 Mansfield claims awards for Corporate Property and Casualty.
  • Finalist in the 2018 Insurance Business Australia awards for General Insurer Claims Team of the Year.

 

Meet our claims team

Thuy Vu - Accident & Health Claims Manager, Australia

Thuy Vu

Accident & Health Claims Manager, Australia
T: +61 2 8047 3337
Allison Reis - Senior Claims Specialist, Casualty

Allison Reis

Senior Claims Specialist, Casualty
T: +61 2 8298 5868
Richard Jessup - Australian Casualty Claims Manager

Richard Jessup

Australian Casualty Claims Manager
T: +61 2 8298 5922
James Tucker - Senior Claims Specialist, Casualty

James Tucker

Senior Claims Specialist, Casualty
T: +61 7 3235 8822
Jessica Dugandzic - Claims Specialist, Casualty

Jessica Dugandzic

Claims Specialist, Casualty
T: +61 2 8047 3314
Mark Egglestone - Senior Claims Specialist, Casualty

Mark Egglestone

Senior Claims Specialist, Casualty
T: +61 7 3235 8838
Natasha Savic - Senior Claims Specialist, Casualty

Natasha Savic

Senior Claims Specialist, Casualty
T: +61 3 9619 9807
Angus Kench - Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific

Angus Kench

Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975
Panayiota Anastasopoulos - Claims Specialist, Casualty

Panayiota Anastasopoulos

Claims Specialist, Casualty
T: +61 3 9619 9822
James Paul - Senior Claims Specialist, Crisis Management & Energy Property Construction

James Paul

Senior Claims Specialist, Crisis Management & Energy Property Construction
T: +61 2 8298 5974
Marie Domingo - Claims Specialist, Energy Property Construction & Marine

Marie Domingo

Claims Specialist, Energy Property Construction & Marine
T: +61 2 8298 5893
James Paul - Senior Claims Specialist, Crisis Management & Energy Property Construction

James Paul

Senior Claims Specialist, Crisis Management & Energy Property Construction
T: +61 2 8298 5974
Marie Domingo - Claims Specialist, Energy Property Construction & Marine

Marie Domingo

Claims Specialist, Energy Property Construction & Marine
T: +61 2 8298 5893
Wilson Salas - Claims Manager Marine

Wilson Salas

Claims Manager Marine
T: +61 2 8298 5908
Kristy Cappellotto - Senior Claims Specialist

Kristy Cappellotto

Senior Claims Specialist
T: +61 3 9619 9817
Alison Kerr - Senior Claims Specialist, Professional & Financial Risks

Alison Kerr

Senior Claims Specialist, Professional & Financial Risks
T: +61 2 8298 5956
Jonathan Lee - Senior Claims Specialist, Professional & Financial Risks

Jonathan Lee

Senior Claims Specialist, Professional & Financial Risks
T: +61 7 3235 8843
Claudia Virgona - Claims Specialist, Professional & Financial Risks

Claudia Virgona

Claims Specialist, Professional & Financial Risks
T: +61 2 8298 5845
James Thomas - Assistant Vice President & Technical Claims Manager, Professional & Financial Risks - Asia Pacific

James Thomas

Assistant Vice President & Technical Claims Manager, Professional & Financial Risks - Asia Pacific
T: +61 2 8298 5937
Angela Messih - Senior Claims Specialist, Professional & Financial Risks

Angela Messih

Senior Claims Specialist, Professional & Financial Risks
T: +61 2 8047 3325
Robert Mercer - Vice President, Professional & Financial Risks, Surety & Global Financial Risks Claims - Asia Pacific

Robert Mercer

Vice President, Professional & Financial Risks, Surety & Global Financial Risks Claims - Asia Pacific
T: +61 2 8047 3317
Angus Kench - Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific

Angus Kench

Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975
Lauren Watson - Claims Manager, Workers Compensation

Lauren Watson

Claims Manager, Workers Compensation
T: +61 2 8047 3345

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