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Senior Claims Specialist – Accident & Health | Sydney

Apply Now Location: Sydney
Job Type: Full Time
Job Area: A&H
Applications Close: 11.03.2019

Liberty International Underwriters, offers specialty and commercial line insurance and reinsurance across Asia Pacific.
Find out what it takes to be part of a global Fortune 100 company that exists to help people embrace today and confidently pursue tomorrow.

  • Global company
  • Competitive salary and benefits
  • Career development opportunities
  • Team-work culture
Key responsibilities
  • Act as the key referral point for our external Accident and Health (A&H) claims and assistance providers, ensuring claims are managed in line with Liberty’s Claims Value Proposition
  • Providing instructions to external service providers with respect to coverage, investigation and ultimate settlement of claims
  • Managing the overall quality and performance of external service providers
  • Create, update and maintain A&H claims documentation, standards and procedures
  • Create, update and maintain TPA claims documentation, standards and procedures
  • Conduct trust account reviews and reconciliations
  • Analyze claims data and report on findings
  • Ensuring that internal and external stakeholders and Liberty clients consistently receive a high level of claims service that differentiates Liberty from its competitors
  • Providing information to management on the existence or development of critical losses and advising relevant trends within the portfolio
  • Working closely with other business lines in raising the Liberty profile and assisting in account retention and new business opportunities
  • Working closely with the underwriting department to promote Liberty's “integrated business unit approach” and ensure seamless delivery of underwriting and claims management services.
  • Participating in claims audits
  • Demonstrating behavior at all times in line with the Liberty core values
  • Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis
Qualifications and Soft Skills
  • Minimum of 8 years of previous claims management experience in Accident & Health with a strong technical background handling Personal Accident claims
  • Sound knowledge of the General Insurance Code of Practice and Insurance Contracts Act and demonstrated ability to understand and apply legal principles to the management of claims
  • Excellent working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required
  • HSC (or equivalent) essential
  • Tertiary qualifications in a related discipline would be desirable
  • Highly proficient relationship building skills
  • High level of attention to detail
  • Strong verbal and written communications skills with sound business acumen abilities
What Next?

If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.
Please click APPLY NOW and attach your resume.
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We care about your privacy and the protection of your information. Click here for our Privacy Policy By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.

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Copyright 2019 Liberty International Underwriters

Liberty International Underwriters, known also as LIU or Liberty, is a trading name of Liberty Mutual Insurance Company (ABN 61 086 083 605) incorporated in Massachusetts, USA (the liability of members is limited); Liberty International Underwriters Limited (No. 2400200), incorporated in Hong Kong and Liberty International Underwriters Pte Limited (UEN 201538069C), incorporated in Singapore with a branch in Labuan (Reg. No. LF12903), licensed to carry on general insurance business under the Labuan Financial Services and Securities Act 2010, Lic. No. IS2016162 (together LIU).

We are not authorised to provide financial product advice. Accordingly, the information on this website does not take into account your objectives, financial situation or needs. Always consider the applicable policy wording and other relevant disclosure documents before deciding to acquire a financial product.


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